New team has recently acquired Cloudessa and Anacapa experience at core
GlobalReach Technology, the Wi-Fi authentication and provisioning software company, has acquired Anacapa Holdings and with it launches a new managed and professional services division, GlobalReach Services. The new international MSP will allow its service provider partners to design, deploy and support secure, reliable Wi-Fi using GlobalReach's cloud software, Odyssys. The team is live in EMEA now and will expand into the US and Asia next year.
Through its work with service providers including Virgin Media and Level 3, GlobalReach already has a skilled services team for support, field engineering and procurement, plus solution & product design. Anacapa, along with recently acquired intelligent captive portal and cloud RADIUS / AAA technology company, Cloudessa, Inc, add international network and service design, build and integration skills.
Drawing specifically on Anacapa's international partners, GlobalReach will also launch a fully global Wi-Fi field engineering and support service. Local engineers can complete on site installation and commissioning, plus deliver technical remediation within a set 24 or 48 hour service level agreement (SLA).
With the aim of providing the best in project management skills and experience, the new team will work in different countries and in different languages. GlobalReach will design and launch large Wi-Fi network deployments and bespoke products on or ahead of schedule, with ongoing management and support.
Commenting Nigel Wesley, CEO, said, "There is a demand for systems that provide reliable public Wi-Fi for consumers but also secure, high availability Wi-Fi for any organisation's own corporate and staff users. Our technology is the backbone of some of the largest and most complex deployments, supporting a brand's service reputation, customer loyalty and customer relationship management programmes. As our service provider partners look for a broader set of increasingly bespoke services, they want GlobalReach as the managed services expert to help them get more out of their Wi-Fi."
About GlobalReach Technology
GlobalReach Technology delivers the most complete, scalable Wi-Fi authentication and provisioning platform. Its software and cloud based platform powers some of the world's most complex Wi-Fi services, delivering billions of authentications a year. These include San Francisco, San Jose, London, Sydney, Mexico and throughout Europe.
Built on the world's leading AAA authentication engine, secure captive portal, and Hotspot 2.0 online signup server (OSU), GlobalReach delivers high performance software, service and analytics for the world's leading service providers and their customers.
The jump in revenue numbers is due to several factors, according to Joe Brunoli, the company’s Managing Director. “Alongside our iconic free-hotspot.com branded network of HotSpots we have added several additional Wi-Fi related services to our product portfolio,” he said. “This broadening of our service palette has allowed us to provide unique, high-value services to a new group of corporate clientele on an OEM or white label basis.”
As an MSP, or Managed Service Provider, Anacapa’s “Wi-Fi Services” division provides customer free Wi-Fi as well as secure enterprise WLAN solutions to large international brand customers across Europe. In addition to delivering the actual Wi-Fi technology, the company provides hardware procurement and project management as well as installation and maintenance services through a network of engineering partners “on the ground” in the markets in which they operate. In addition to 24/7 hotline support, Anacapa also maintains a multi-lingual Helpdesk in Dublin to provide Tier 2 technical support and customer service to all its strategic clients.
“Anacapa is uniquely positioned to provide high quality managed Wi-Fi network and support services in multiple languages and in multiple markets globally,” Brunoli explained. “This makes us unique in our ability to offer international brand clients a single vendor solution for all their Wi-Fi requirements, whether it be a customer-facing free Wi-Fi service or a highly secure and robust corporate WLAN deployment.”
Although branching out into new markets, Anacapa continues to promote its own branded HotSpot solution to the SME sector through its web sites www.free-hotspot.com and www.hotspot-gratuit.com. The company is currently in the process of re-launching these brands with a new, low-cost “modular” Wi-Fi solution designed to allow small business owners to tailor their own customer Wi-Fi service according to their specific business needs and their budget.
About Anacapa and free-hotspot.com,
Anacapa Holdings, Ltd. has provided customer free Wi-Fi solutions under the free-hotspot.com brand since 2005. The company has over 100 local partners under contract and operates in 20 countries across the EU. Anacapa maintains its own network of public Wi-Fi HotSpots under the “free-hotspot.com” brand and delivers Wi-Fi services under major multinational and local supply agreements with brands such as McDonald's, Burger King, KFC, Volkswagen, Benetton and Accor Hotels. In addition to its direct Wi-Fi services, Anacapa develops customised “white label” OEM solutions to major international carriers and media companies.
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